Accolade Heating
Privacy and Data Protection Policy
How personal information submitted through the Accolade Heating website is used and protected.
Information we collect
If you send an enquiry, we receive the name, email address, subject and message you provide. The form does not accept file uploads. The hosting service may also record ordinary technical information such as an IP address, browser type, requested page and time of access in security and access logs.
Why we use it
We use enquiry details to respond to your request, discuss products or projects, provide requested information and keep appropriate business records. This is done to take steps at your request before a possible contract and for the legitimate interests of answering enquiries and operating the website securely.
How the form and cookies work
After validation, a submitted message is passed to the business email address; the website does not store enquiry content in a database. A strictly necessary, short-lived session cookie protects the form against cross-site request forgery and rapid repeat submissions. Google reCAPTCHA v3 is loaded only when you choose to submit the contact form. It assesses the interaction and returns an anti-spam risk score; suspicious submissions are rejected.
Google may receive your IP address, browser and device information, the page address and interaction data, and may set or read reCAPTCHA cookies or browser storage. Google operates reCAPTCHA under its Privacy Policy and Terms of Service. The website otherwise contains no analytics, advertising or social-media tracking.
Sharing and retention
Information is shared only with service providers needed to host the website, deliver email or support the business, and when disclosure is required by law. Enquiries and related records are kept only for as long as reasonably needed to respond, maintain necessary business records and meet legal obligations.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or an objection to its use. Contact us using the email address above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Contact and updates
Accolade Heating can be contacted at Pitreavie Drive, Pitreavie Business Park, Dunfermline, KY11 8US. This notice was last updated on 4 September 2026 and will be updated if the site’s data handling changes.